Service Status

What is Think|Stack 360?

Think|Stack 360 is a comprehensive IT managed services and cybersecurity package designed specifically for small and mid-sized credit unions. The service package includes ”everything IT” that your credit union needs so that you can focus on providing great customer service instead of having to worry about the latest infrastructure changes or cyber security threats.

Think|Stack 360 Managed Services

DEVICE AS A SERVICE—HARDWARE STANDARDIZATION

Business class desktops and laptops as-a-service provides you up-to-date operating systems, such as Windows 10. By running on the latest hardware and software, your credit union will run more efficiently.

SOFTWARE STANDARDIZATION—MICROSOFT 365 BUSINESS PREMIUM

Think|Stack 360 includes Microsoft 365 Business Premium so the credit union is always using the latest Microsoft Office products, Windows operating system, and security. Microsoft 365 is an integrated suite of apps and services, designed to help you do what you do best, serve your members!

ADVANCED EXCHANGE—NEXT BUSINESS DAY REPLACEMENT

Think|Stack 360 provides a replacement the next business day with your software pre-installed should something go wrong that we cannot resolve remotely. Unpack and plug in the replacement and you are back up and running. Think|Stack 360 includes a prepaid shipping label for easy returns.

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Cyber Security To Meet Your Needs

SECURITY APPLIANCE

Think|Stack 360 includes “best of breed” security services for credit unions. These services include security appliance (firewall with unified threat management) with advanced networking, protection, and user and app controls you need to keep your network secure and compliant.

VULNERABILITY SCANS AND ASSESSMENTS

Think|Stack 360 performs quarterly scanning both externally and internally to ensure the environment is vulnerability free and provides assessment reports

MANAGED PATCHING AND SOFTWARE UPDATE

Think|Stack 360 defines software update and patching policies such as patching scheduling, computer role group, or user groups. On an ongoing basis, Think|Stack 360 evaluates patches and updates and patch computers and update software including remote or off-network devices.

SOCIAL ENGINEERING AND STAFF TRAINING

Twice per year, Think|Stack 360 simulates phishing attacks on your credit union and reports comprehensive testing results. Think|Stack 360 provides ongoing access to over 30 security awareness training modules covering both security and compliance to ensure your staff stays knowledgeable about cyber security threats.

ENDPOINT SECURITY—ANTI-VIRUS, ANTI-MALWARE, ANTI-RANSOMWARE

Endpoint security provides protection that prevents exploits, analyzes behavior, and blocks malicious traffic. Integrated security provider faster response to advanced threats. Web security automatically blocks access to malicious and infected websites, and blocks exploit code in files. The web filtering works across devices to enforce company policies.

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Find The Right Way Forward With Think|Stack 360

INFRASTRUCTURE AS A SERVICE

Think|Stack 360 provides your credit union with current/standard networking equipment including managed switches and managed WiFi. WiFi configurations segment staff and guest networks. Think|Stack 360 includes a managed uninterruptable power supply (UPS) to power critical network infrastructure including switches, routers, and firewalls.

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DNS HOSTING AND SSL

Think|Stack 360 manages and maintains Domain Name System (DNS) and SSL Certificates.

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PASSWORD MANAGEMENT

Password Management as a Service combines Keeper Security with management by Think|Stack delivering secure business passwords to prevent data breaches, improve employee productivity, and meet compliance standards.

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REMOTE ACTIVE MONITORING AND MANAGEMENT

Think|Stack 360 includes proactive monitoring, management, and troubleshooting as well as real-time active monitoring of servers, and other critical network infrastructure such as switches, routers, and firewalls to ensure systems are running optimally and efficiently.

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MANAGED BACKUP

Think|Stack 360 management and monitoring backups of critical files and servers. Backups utilize a diverse cloud-based infrastructure. In the event of a disaster, you rest assured your files are safe.

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SERVICE/HELP DESK

Think|Stack 360 provides unlimited information technology email and phone support credit union staff between the hours of 8 a.m. and 8 p.m. Monday through Friday, excluding holidays.

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VIRTUAL CIO

Think|Stack 360 conducts an annual review to include topics such as strategic IT goals, technology road map, and IT budget planning that align with the credit union operational initiatives. Think|Stack 360 includes credit union regulatory exam preparation sessions.

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